1. Overview

At Boodz, we want you to be happy with your purchase. If you are not fully satisfied with your order, you may be eligible for a return, exchange, or refund in accordance with this policy.

This policy applies to purchases made directly through our official website only.

2. Eligibility for Returns

To be eligible for a return or exchange, items must generally meet the following conditions:

• Item is returned within the specified return period from the date of delivery.
• Item is unworn, unused, and in its original condition.
• Item has all original tags, labels, and packaging intact.
• A valid proof of purchase (order number or invoice) is provided.

Items that do not meet these conditions may be refused or may be eligible only for a partial refund.

3. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, certain items may not be eligible for return or refund, including but not limited to:

• Undergarments or innerwear (if applicable);
• Heavily discounted or clearance items marked as “Final Sale”;
• Items that show signs of wear, damage, stains, washing, or alteration;
• Items returned without original tags or packaging.

4. Return & Refund Request Process

To request a return or refund, please follow these steps:

• Contact our customer support team via WhatsApp or the contact details listed on the website.
• Provide your order number, item details, and the reason for the return.
• Our team will review your request and provide instructions for the next steps.

Returns sent without prior approval may be delayed or not accepted.

5. Condition of Returned Items

All returned items will be inspected upon arrival. We reserve the right to refuse a return or adjust the refund amount if:

• The item is not in its original condition;
• There are signs of wear, damage, or odor (such as perfume or deodorant marks);
• Tags or labels have been removed or tampered with.

6. Refund Methods & Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds may be issued in one of the following forms, depending on our policy and your location:

• Refund to the original payment method; or
• Store credit or voucher for future purchases.

Refund processing times may vary depending on your bank or payment provider, but typically take a few business days after we approve the refund.

7. Shipping Costs

Unless otherwise stated or required by law:

• Original shipping fees are generally non-refundable.
• Return shipping costs may be the responsibility of the customer, except in cases of incorrect or defective items.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We may request photos or videos of the item and packaging for verification. Once confirmed, we will work with you to:

• Replace the item with the correct or non-defective one, where available; or
• Issue a refund or store credit, as appropriate.

9. Late or Missing Refunds

If you have not received a refund within the expected time frame:

• First check your bank account or digital wallet again.
• Contact your bank or payment provider, as it may take additional time for the refund to be officially posted.
• If you still have not received your refund, please contact us with your order and refund details.

10. Exchanges

Exchanges may be available for certain products, sizes, or colors, depending on stock availability. Please contact us to check if an exchange is possible for your item.

11. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page. Your continued use of the website after changes are posted will be considered acceptance of the updated policy.

12. Contact Us

For questions or assistance related to returns, exchanges, or refunds, you can contact us at:

• Store Address: Rehab 2 – Eastern Market – Branch No. B132
• WhatsApp: +20 111 168 6577